User Data Deletion

1. What This Covers

A deletion request can include:

• Your Autorbix account profile and login details.
• Facebook Login identity (app-scoped user ID, name, email if granted) and connection records.
• Meta Lead Ads submissions associated with you (name, phone, email and form answers), even if you never created an Autorbix account.
• Instagram professional-account messages, comments or media metadata stored because a dealership connected Autorbix.
• WhatsApp Business messages, delivery statuses and opt-out records tied to your number.
• Google profile data if you connected Google.
• Lead and customer records associated with your account, subject to Section 6.

2. Quickest Option: Disconnect the Integration

To stop Autorbix from accessing new data from a provider, disconnect the integration in your Autorbix workspace, or remove Autorbix at the provider:

• Google — Google Account → Third-party access.
• Facebook / Meta — Facebook Settings → Apps and Websites. Remove Autorbix, then use Send Request if you also want Facebook to notify us to delete data we already stored.
• Instagram — remove Autorbix from the connected Facebook Page / Instagram professional account settings, or ask the dealership admin to disconnect Instagram in Autorbix.
• WhatsApp — reply STOP to halt further messages, and email us if you also want stored chat history deleted.

Disconnecting stops future access. To erase data we have already stored, submit a deletion request as described below.

3. How to Request Deletion

Email contact@heion.co or hello@autorbix.com with the subject “Data Deletion Request” and include:

• The name, email address and/or phone number we should search for.
• The Autorbix account or dealership, if you have one.
• Whether the request is for Facebook, Instagram, WhatsApp, Lead Ads, Google, or your full Autorbix account.
• A short description of what you want deleted.

We may verify your identity before processing the request. After we accept the request we email an alphanumeric confirmation code and a link back to this page so you can check status by writing to us with that code.

4. Facebook / Meta Data Deletion Callback

Apps that access user data must tell people how to request deletion. This page is that instruction URL. When you remove Autorbix in Facebook Settings → Apps and Websites and send a deletion request, Facebook may POST a signed request to our Data Deletion Request URL (when configured in the Autorbix Meta App Dashboard). We then:

• Initiate deletion of Platform Data we hold for that app-scoped user ID.
• Acknowledge the request and issue a confirmation code plus a status URL on this site.
• Complete deletion from active systems, and from backups on the next rotation, unless a listed exception in Section 6 applies.

You can also email contact@heion.co with “Facebook Data Deletion Request” to confirm status. If Meta sends us a periodic User Data Deletion Request list from the App Dashboard, we delete those identifiers promptly. Identifiers we do not hold are ignored.

If we refuse any part of a request, we will say so in human-readable form and give a legitimate justification (for example a legal retention duty, or that the dealership — not Autorbix — is the controller of a remaining record).

5. What Happens After a Request

• We acknowledge your request and verify your identity, typically within a few business days.
• We delete or anonymise the requested personal data and Platform Data from active systems, and from backups within our standard rotation.
• We stop using tokens and subscriptions tied to that person or to a Client disconnect, as applicable.
• If you are a dealership user, certain operational records may be retained by your dealership account owner as controller of that customer file. We will tell you if that applies.

6. What We May Retain

We may retain limited information where required for legal, accounting, fraud-prevention or security purposes, or where it has been aggregated or de-identified so it cannot be associated with you, a browser or a device. If law requires us to keep Platform Data, we retain proof of that requirement and provide it to Meta if asked.

7. Timeframe

We aim to complete verified deletion requests within 30 days, or sooner where required by applicable law or by Meta. If a request will take longer, we will say so and explain why.

8. Contact

Privacy and deletion: contact@heion.co. Meta integrations: socials@heion.co. Support: hello@autorbix.com. See also our Privacy Policy (Section 4.2) and Terms of Service (Section 5A).

Heion Ventures Private Limited, 22, Krishna Nagar, Imli Phatak, Jaipur 302005, India.